KNOWING YOUR KEY PERFORMANCE INDICATORS

QUESTION: “AS A SMALL BUSINESS OWNER, WHAT CAN I DO IN THIS PRESENT ECONOMY TO PROTECT MY COMPANY?”

Know Your Key Performance Indicators!

If you are not keeping score, you aren’t going to make it. You must know your numbers! You can start with your monthly income statement and balance sheet. You must identify the Key Performance Indicators (KPI) of your business. What are the trends of your KPIs; how do the current month’s KPIs compare with the monthly current year to date numbers and with the same period last year? Do the trends show growth, decline or stagnation? How do you compare to similar sized companies in your industry? Possible Key Performance Indicators of your company may be:

  1. Sales Growth
  2. Gross Profit Margin Percentage
  3. Net Income Percentage
  4. Debt to Equity Ratio

KPIs are not always financial statement measures that are predictive of results but may be predictors of the future profitability of your business. You must answer the question: if my business is going to change, what would be the first indication; learning to anticipate instead of reacting. These KPIs will include:

  1. Number of days’ order backlog
  2. New bookings
  3. Dollar volume of quotes/bids
  4. New customers

Be More Cost Effective!

Know exactly how you make money; identify priorities, review budgets, right size and cut non-essential costs. Fine tune the familiar and redefine the processes. Remove all cash outlays that do not generate revenue. Accountability from the bottom-up; assess employees. Reduce all non-employee expenses by 10 to 20%. Use incentives to motivate, encourage behavior and retain employees. New equipment and other capital outlays must be justified; consider postponing new capital investments.

Go For Revenue Opportunities!

Listen to your employees, existing and potential customers for opportunities. Seek out the best of advisors; be flexible and ready to change. Explore all revenue opportunities; especially non-expensive marketing activities: blogging, podcasting, refresh web-site, vertical and horizontal expansion of sales. Be proactive; invest in training your sales force!

Manage Cash!

Cash is King! Manage your transactions for greater liquidity; position the company to operate from a position of strength. Expect higher taxes, slower accounts receivable payments and tightening credit; reduce inventories and collect receivables as aggressively as possible. Communicate to your banker regularly; know what is working and acceptable; ask to be introduced “up”. Now is the time to establish second relationships with other banks.

You Must Change Now!

The future is unpredictable; being prepared is the best way to “win the game”! Use assessment tools; benchmark goals; set times for achievements (deadlines)! Challenge your current thinking, maintain a great attitude and take action. Remember the things that brought you success in the past are not necessarily going to carry you forward.

IF I AM SELLING MY COMPANY, WHAT’S THE IMPORTANCE OF A GROWTH VISION FOR MY COMPANY?

A vision for Growth Strategy is a practical approach to achieving top-line revenue growth and bottom-line profit results. Company growth strategies are critically important whether the seller is a start-up business or has been in business for years. In today’s economic recovery many CEOs and business owners have become strategic buyers turning to acquisitions in order to accelerate their growth.

For sellers, the Growth Vision for their company provides one or more of the important acquisition/merger criteria that will enhance the value/selling price of their business. A well defined and supported vision of a growth strategy for the Seller of a business will:

  • Increase the value and sales price of the seller’s business.
  • Support the buyer’s financing or required or required return on investment.
  • Increase the number and quality of potential buyers.
  • Provide a clear vision and roadmap of future direction.
  • Increase the expectations from post-transaction operations.
  • Minimize future risk and uncertainties
  • Support the buyer’s long-term growth strategy

Make your company a highly-valued, strategic acquisition and realize a much greater sales price rather than a “rule of thumb” financial multiple by developing a Growth Vision for your company.

VALUATION: WHAT IS THE VALUE OF MY COMPANY?

The uses of business valuations are almost unlimited: buy/sell agreements, fairness opinions, purchase price allocations, estate planning, gift taxes, charitable contributions, shareholder transactions, Employee Stock Option Plans (ESOPs), solvency and insolvency opinions, collateral valuations, litigation support, etc.

When selling one’s business, clarifying the seller’s goals and measuring those goals’ financial needs with the proceeds from selling the business may be determined by a valuation of the business. The impartial sell-side valuation may determine the need for the owner’s further preparation of the company for sale or give the “green light” to proceed with the sale of the company.

The business buyer in most acquisitions attempts to acquire companies at a price no greater than its “fair market value.” The buy-side valuation of a “target” company may result in a quick decision to proceed with the acquisition or move to a new “target.”

The valuation analyst uses two types of engagements, a Valuation or a Calculation, to estimate a company’s value. The analysts may render his conclusions in a verbal or written report; a valuation report communicates results in a conclusion of value; and, a calculation report communicates results in a calculation of value.

HOW DO I MAXIMIZE THE SALES PRICE OF MY COMPANY?

Maximizing the sales price of a business involves focusing on the “value drivers” of the industry. Value drivers are the set of key factors that reduce financial risk, improve financial returns and create value for the company. These aspects are used by buyers, investors and financial lenders to determine the value of a company. Value drivers are not unique to maximizing the sales price of companies but are sound business practices.

Value drivers for all industries include: a solid diversified customer base, a strong management team, operating systems that improve the sustainability of cash flows, an achievable growth strategy, a facility appearance consistent with the sales price and effective financial controls.

Industry specific value drivers include: extent of referral network, certifications, competition, specialized processes, geography served, affiliations, environmental issues, growth opportunities, seasonality, supplier relationships, equipment quality, technological expertise and backlog of contracts.

The sale of one’s business may be the most significant financial transaction of an owner’s life. Early planning for effectively maximizing the sales price of a business is the first step in a successful exit plan.

GENERATING MULTIPLE BUYERS

It has long been recognized in the Merger & Acquisition market that “having only one buyer is the same as having no buyers.” For the seller of a business, having multiple buyers is an absolute requirement to maximize the sales value of an owner’s business. But just how does the M&A Professional bring multiple buyers to a sales transaction?

The M&A Specialist will develop a Confidential Information Memorandum (CIM) designed to engender competition among potential buyers. The CIM reflects sales and marketing strategies to efficiently, effectively and confidentially attract “Qualified Buyers” from two major groups:

  • Financial Buyers – typically identified as investors interested in the return they can achieve by buying a business.
  • Strategic Buyer – traditionally in the same business or industry as the seller.

These groups may include:

  • Private Equity Firms, who generally raise capital, invest with various strategies in operating companies and attempt to maximize returns in accordance with various criteria.
  • Operating Companies, who are in the same business or industry seeking new markets, products and services.
  • Individuals with the resources to invest and are willing to examine different types of businesses or industries.

The distinctions between financial and strategic buyers may be numerous and significant; however, persistence may be the most important quality your professional possesses to develop multiple “Qualified Buyers” for the sale of your company.

DO ‘RULES OF THUMB’ WORK FOR BUSINESS VALUATIONS?

Rules of Thumb are used every day to help business owners place a sales value on their business. These “rules” are quick, simple and easy to apply; however, they are only the beginning in the process of determining a business value.

Many of these rules belong in one of two categories:

  • A multiple of gross revenues (sales)
  • A multiple of earnings (net income, cash flow, EBITDA)

The value derived from these “rules” is the value of the operating assets of the business plus goodwill. The price does not include cash, accounts receivable, work in process, prepaid expenses and real estate; these will be retained by the seller. It also assumes that the business will be free and clear of all debt and accounts payable; these will be paid by the seller.

Business Valuation Resources has identified “rules” multiples of gross revenues for major industry groups in recent years:

Industry                     2008           2009          2010

Construction              0.39            0.40           0.35

Manufacturing           0.53            0.61           0.52

Transportation           0.69            0.43           0.55

Wholesale Trade       0.46            0.45           0.52

Retail Trade               0.36            0.33           0.34

Services                     0.56            0.53           0.56

These “rules” are very useful tools; however, they are often misunderstood and misapplied.

RELYING ON A HANDSHAKE OR A LETTER OF INTENT (LOI)

In acquisitions, a Letter of Intent, or LOI, is a document that outlines the key business terms the buyer and seller agree to, which later become the basis for all agreements and documents that legally bind a business sale.

Common clauses in the LOI should include who the buyer and seller are, purchase price, structure of the deal, payment terms, owner financing, allocation of purchase price, seller’s continuing role, the extent and timing of due diligence, determination and life of escrows, length of the exclusionary period, closing costs responsibility, retention of key employees, terms of a non-compete and closing date.

The seller normally prefers as much detail as possible in the LOI and a short exclusionary period. The buyer, however, will want to wait until after due diligence to lock in terms and conditions, and will want the seller’s business off the market as long as possible. The seller has maximum leverage over the buyer just prior to signing the LOI. Immediately after the LOI is signed, negotiating leverage shifts to the buyer.

The LOI is a negotiated document and will involve time and expense for both parties. The introductory handshakes of buyer and seller are stressed under the tough negotiations of drafting an LOI.

THE PEPPERDINE PRIVATE CAPITAL MARKETS PROJECT (PPCMP); WHERE DO I GO WHEN THE BANK SAYS NO!?

According to the results of the PPCMP (http://bschool.pepperdine.edu/), business owners reported having increased enthusiasm about their company’s growth plans, but almost one-half of them reported the lack of necessary financial resources to successfully execute their growth strategies.

There have been about 250 bank failures since the start of the financial crisis in 2007 and with hundreds of additional bank failures expected over the next few years, business owners may be unable to finance or refinance their needs through traditional sources: senior cash flow lenders, asset based lenders and mezzanine funds.

The PPCMP reports on the current climate for accessing and raising capital from not only traditional sources, but also private equity groups, venture capital firms, angel investors, factors and family and friends. The ongoing research includes; the conditions influencing the decisions of each group, provides the cost of capital in each market segment and helps growing business owners make better financing decisions.

The available pool of alternative capital represents a unique opportunity for the business owner to step outside their normal comfort zone and explore new arenas of commercial financing in these challenging times.

Before approaching any source of capital, the absolute “must” is a well-prepared business plan that documents how the funds will be used, secured and paid back!

DISCOVERING THE POTHOLES OF DEALS

The buyer’s due diligence process deals with the legal, financial and strategic reviews of all of the seller’s documents, contractual relationships, operating history and organizational structure. Due diligence is a process and a test of the value proposition underlying the transaction to insure that the buyer’s company meets the expectations created before the signing of the Letter of Intent.

Effective due diligence and planning starts with a standard comprehensive due diligence checklist; however, it must include the buyer developing questions regarding issues and problems pertaining to the seller’s business. The buyer must identify the potential risk in the acquiring company and investigate.

The due diligence work is divided between two efforts:

  1. Financial and strategic due diligence focuses on the confirmation of past financial performance of the seller; synergies and economies of scale to be achieved by the acquisition; integration of the human and financial resources of the two companies; and collection of information necessary for financing deals.
  2. Legal due diligence focuses on the legal issues and problems that may serve as impediments to the transaction; how the transaction should be structured; and the contents of the transaction documents, representations and warranties.

Sometimes the best deals you make are the ones you don’t make.

HOW DO I PREPARE MY COMPANY FOR SALE?

The value of your company is in the eye of the buyer; therefore, sellers of middle-market companies should position their businesses to drive the strategic value and attractiveness before a possible sell transaction. Enhancing the value of your company is an ongoing process; sellers should prepare their company for sale 18 to 24 months before marketing their company. The following actions will help you start the process:

  • Clean-up the balance sheet: dividend out extra cash and securities not required for working capital; write-off uncollectible accounts receivables and obsolete inventory; sell off non producing assets; eliminate stockholder and employee loans; and, record all company liabilities such as vacation time and other employee benefits.
  • Put “change of control” agreements in place for key employees: the buyer’s perception of value is strongly influenced by the retention of key employees. Incentives in compensation and change of control agreements with key management will help maximize company value.
  • Position the company for income and opportunity: Identify the drivers of value, elevate existing processes; control the expenses, do not take excessive compensation, negotiate leases that will not hinder a sale; prepare financial projections for the next few years.